terms and conditions of sale

Please read below to see our full terms and conditions regarding sales. 


The contract between Grange Europe Ltd (t/a The Hygiene Company) and the Purchaser comprises these Terms & Conditions. Any other terms proposed by the Purchaser are excluded.


The price is as has been published or otherwise communicated in writing by Grange Europe Ltd and the right of Grange Europe Ltd to make change is absolute.  Payment terms are cash with order unless credit terms have been agreed. Where payment terms have been agreed payment is strictly due within 28 days of the date of each invoice.

The prices unless otherwise agreed in writing, does not include delivery which will be the responsibility of the Purchaser.

Grange Europe Ltd reserves the right to charge interest on any overdue payment in accordance with the Late Payment of Commercial Debts Regulations 2013.

All prices quoted are exclusive of VAT.


Products specifications may vary. Grange Europe will endeavour to inform of any material variation in relation specification that has been stated by the company but the responsibility for suitability of application of products remains entirely with the purchaser.


All delivery dates given by Grange Europe Ltd are given in good faith, but dates are not guaranteed, and we will not be liable to the Purchaser for any delay in delivery.


Grange Europe Ltd will exercise reasonable skill and care in the manufacture or preparation of Products.

Any defects should be notified within one week of delivery and the defective Product returned to the Seller at the Purchaser’s expense. When the Seller accepts that the defect is due to faulty workmanship or materials the Seller will have the option either to repair or replace the defective Product.

The warranty given above will not apply to defects which are due to: fair wear and tear, accidental damage, or failure by the Purchaser to adhere to the Seller’s recommendations.


Grange Europe Ltd will not have any liability to the Buyer if prevented from performing the Contract on account of force majeure which includes, but is not limited to severe weather conditions, war, terrorism, strikes or difficulty in obtaining materials and labour. In any of these circumstances, Grange Europe Ltd reserves the right to cancel or delay the Order.


If the purchaser becomes insolvent or has a receiver or liquidator appointed then, in any such case, Grange Europe Ltd shall be entitled to cancel the contract and repossess any Products for which payment has not been received in full.


The choice of product is entirely at the customers risk other than where specifically stated by Grange Europe Ltd as to suitability for purpose.


The contract between Grange Europe Ltd and the Purchaser is governed by English law.

Any dispute which cannot be settled amicably will be referred to mediation at the request of either party. CEDR (the Centre for Effective Dispute Resolution) will arrange the mediation. Any dispute that is not settled will be resolved in the English courts.

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